Once you’ve packaged your order, put the return label on the package, and take it to an authorized UPS drop off location. Log into your account to locate your order and print the prepaid shipping label. You should get free shipping on your return by using our pre-paid label. Should you choose to exchange for the new, in-box unit, you would be responsible for any difference in price.įor orders: You may return or exchange the purchase in store, or using the prepaid return label. ![]() Please keep in mind that open-box items are unique in their own ways, so generally an even exchange cannot be completed, even for a new, in-box. Our open-box items will fall under our Return & Exchange Promise that generally allows 15 days for purchases to be returned or exchanged. Should this be a concern surrounding an accessory or part that was listed as included, please know we are unable to assist in locating replacements, so this would leave you with the option of a return or exchange. While we do our best to ensure all open-box devices are reviewed, and marked accordingly for condition and any missing accessories, occasionally something may be missed. ![]() ![]() Some of these items are just like new, while others might have slight wear or cosmetic damage, and are discounted accordingly. Open-box items are a phenomenal way to shop for items while getting a great deal.
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